Afrotility Limited – Privacy Policy

Last updated: September 2025

Afrotility Limited ("we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, enrol in our courses, or interact with us.

1. Who We Are

Afrotility Limited
Company Registration Number: 15864036
Registered address: 82A James Carter Road, Mildenhall, IP28 7DE
Email: office@afrotility.co.uk
Phone: +44 7838 738775

We are the "data controller" for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following types of information:

• Identity Data: name, title, date of birth.

• Contact Data: email address, postal address, phone number.

• Course Data: details of courses enrolled in, attendance, progress, assessments, certificates.

• Payment Data: billing information (processed securely through third-party payment processors; we do not store full card details).

• Technical Data: IP address, login data, browser type, time zone settings, device type.

• Communications Data: messages sent via email, chat, or our platforms.

3. How We Use Your Information

We use your personal information to:

• Provide and manage access to our online and hybrid courses.

• Process your payments and issue invoices.

• Send you service updates, reminders, and course information.

• Deliver customer support and respond to your queries.

• Improve our services and learning platforms.

• Comply with legal obligations (e.g. tax, accounting).

• Send you marketing updates (if you have opted in; you can unsubscribe at any time).

4. Legal Basis for Processing

We process your data under the following legal grounds:

• Contract: to deliver the course or services you purchased.

• Legal obligation: to comply with UK tax, accounting, or regulatory requirements.

• Consent: for marketing communications or optional surveys.

• Legitimate interests: to improve our training and support services, prevent fraud, and ensure platform security.

5. Sharing Your Information

We will not sell or rent your personal data. We may share your information with:

• Service providers (e.g. payment processors, course platforms, email providers).

• Professional advisors (e.g. accountants, legal advisors).

• Regulators and authorities (where legally required).

All third-party providers are required to handle your information securely and in compliance with data protection laws.

6. International Transfers

Some service providers (e.g. cloud storage, email platforms) may process data outside the UK. Where this happens, we ensure safeguards are in place, such as UK adequacy decisions or standard contractual clauses.

7. Data Retention

We will retain your personal data for as long as necessary to deliver the course and fulfil our legal obligations. Typically:

• Course records: up to 6 years after completion.

• Payment and financial records: 6 years (for HMRC compliance).

• Marketing preferences: until you unsubscribe.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access: request a copy of the personal data we hold about you.

• Right to rectification: request correction of inaccurate or incomplete data.

• Right to erasure ("right to be forgotten").

• Right to restrict processing.

• Right to data portability.

• Right to object to certain types of processing (e.g. marketing).

• Right to withdraw consent (where processing is based on consent).

To exercise any of these rights, contact us at office@afrotility.co.uk.

9. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or loss. This includes encrypted storage, secure servers, and access controls.

10. Cookies

Our website and learning platforms may use cookies and similar technologies to improve user experience. You will be notified via our cookie banner and can manage your preferences through your browser settings.

11. Complaints

If you have concerns about how we use your data, please contact us first at office@afrotility.co.uk.

If you are not satisfied, you can lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Helpline: 0303 123 1113

12. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the "Last updated" date.

13. Contact Us

Afrotility Limited
Company Registration Number: 15864036
82A James Carter Road, Mildenhall, IP28 7DE
Email: office@afrotility.co.uk
Phone: +44 7838 738775